To prevent damage during transit, follow these return shipping guidelines:
1. Preparing the Motor for Shipment
- Clean the Motor: Ensure it’s free of dust and debris.
- Secure Loose Components: Detach and package separately if necessary.
- Positioning: Place the motor shaft-down to minimize movement.
2. Packaging Guidelines
- Use Original Packaging (if available) or a sturdy wooden crate with slats to prevent sliding.
- Wrap the Motor in bubble wrap and secure with banding, ensuring the shroud is not bent.
- Cushion the Box/Crate with foam or inserts to prevent contact with the sides.
- Attach a Lid if using a crate for added protection.
3. Labeling & Shipping
- Clearly Label the package with "FRAGILE" and "THIS SIDE UP."
- Use a Reliable Carrier experienced in handling industrial equipment.
- Insure the Shipment for its full replacement value.
4. Documentation & Notification
- Include RMA Documents inside and attach another copy to the exterior.
- Retain Shipping Records and tracking information.
- Notify Infinitum with shipment details after sending.
By following these guidelines, you help ensure the safe return and efficient processing of your motor. For assistance, contact Infinitum’s support team.